Acorn Chambers
Regulatory and Complaints Information
Complaints:
1. I hope you will be happy with the professional services I provide. However, if you are not satisfied, you should first refer the matter either to me or to my Chambers in line with my Chambers’ complaints procedure.
2. If you are not happy with my reply or my Chambers’ reply then you can contact the Legal Ombudsman. The Legal Ombudsman is a free, impartial and independent service set up by the Government which deals with complaints about the service you have received. You must complain to the Ombudsman within six months of receiving a final response to your complaint from myself or from my chambers (provided the response specifically notifies you of your right to complain to the Ombudsman and of the six month time-limit). A complaint to the Ombudsman must also be made not more than six years after the act or omission complained about or not more than three years from the date when you should reasonably have known that there were grounds for complaint. For further details about how to make a complaint to the Legal Ombudsman, please contact the Legal Ombudsman directly at:
Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
Email: enquiries@legalombudsman.org.uk
Phone: 0300 555 0333
Website: www.legalombudsman.org.uk
A guide to the scheme rules which came into effect on 28 January 2015, and are updated from time to time, can be found on the Legal Ombudsman’s website at: http://www.legalombudsman.org.uk/downloads/documents/publications/Scheme-Rules.pdf
3. Alternatively, you may wish to try to resolve any complaint by making use of Alternative Dispute Resolution services. There are two organisations which you can contact. They are: -
ProMediate (UK) Ltd, Brow Farm, Top Road, Frodsham, WA6 6SP
Email: enquiries@promediate.co.uk
Web: www.promediate.co.uk
Tel: 01928 732455
or
Small Claims Mediation (UK) Ltd, 33 Leicester Road, Blaby, leicester, LE8 4GR
Email: admin@small-claims-mediation.co.uk
Web: www.small-claims-mediation.co.uk
Tel: 0800 167 0700
You and I would need to agree to use either of these two organisations to resolve any complaint.